Last Updated: 16/03/2025

At Elekt, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be unused, in original packaging, and include all accessories.

• Returns are not accepted for items that are damaged due to misuse, wear and tear, or unauthorized modifications.

• Certain items such as personalized products, sale items, or hygiene-related accessories may not be eligible for return.

2. Return Process

1. Contact our support team at support@elekt.in with your order details.

2. Our team will verify your request and provide return instructions.

3. Pack the item securely and ship it to the provided return address.

4. Once received and inspected, we will notify you regarding the approval or rejection of your return.

3. Refund Policy

• Approved returns will be refunded within 14 business days to the original payment method.

• Shipping fees (if any) are non-refundable.

• Refunds may take additional time depending on your bank or payment provider.

4. Replacement & Exchange

• If you received a damaged or defective item, we offer a replacement or exchange at no extra cost.

• Contact us within 2 days of receiving your order for an exchange request.

5. Non-Returnable Items

• Customized or personalized products

• Clearance or sale items

• Items damaged due to customer misuse

• Gift cards

6. Contact Us

For any return or refund inquiries, reach out to us: Email: support@elekt.in